Let us know what you think...
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1. What is your overall satisfaction with David Watson Transport Training?
If you are dissatisfied, why?
2. How often have you used David Watson Transport Training?
If other, why?
3. How long have you been using David Watson Transport Training for?
4. How satisfied are you with David Watson Transport Training in the following areas:
| Value for price | |
| Flexibility of pricing | |
| Quality of training | |
| Ability to meet needs | |
| Availability of courses | |
| Flexibility of terms and/or agreements | |
| Purchase experience | |
| Repeat purchase experience | |
| Provision of refreshments | |
| Provision of sustenance (on applicable courses) | |
5. Compared to the alternative services available on the market, how do you rate David Watson Transport Training?
6. Will you continue using David Watson Transport Training in future?
If no, why not?
7. Would you recommend David Watson Transport Training to your friends or affiliates?
8. What is the most convenient way for you to purchase services from David Watson Transport Training?
If other, please specify:
9. Did you experience any problems using David Watson Transport Training?
If you did, what kind of problems? (If no go to 12.)
10. About how long did it take to get the problem resolved?
11. Were you satisfied with the resolution of the problem?
If no, why not?
12. Is there anything we could undertake to increase your level of satisfaction with David Watson Transport Training?
13. How satisfied are you with David Watson Transport Training sales people in the following areas:
| Knowledge and competence | |
| Managing your needs/requests | |
| Response time | |
| Professionalism | |
| Courtesy/friendliness | |
| Willingness to help | |
| Overall performance | |
14. How often do our company's representatives contact you:
15. What could we do to improve our customer service?
16. How satisfied are you with David Watson Transport Instructors in the following areas:
| Knowledge and competence | |
| Managing your needs/requests | |
| Standard of Training Venue | |
| Instructor Appearance | |
| Professionalism | |
| Courtesy/friendliness | |
| Willingness to help | |
| Overall performance | |
17. If you have any additional comments or wishes in regard with David Watson Transport services, please share them:
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