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Satisfaction Survey

Let us know what you think...

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1. What is your overall satisfaction with David Watson Transport Training?

If you are dissatisfied, why?   

2. How often have you used David Watson Transport Training?

If other, why?   

3. How long have you been using David Watson Transport Training for?

4. How satisfied are you with David Watson Transport Training in the following areas:

Value for price
Flexibility of pricing
Quality of training
Ability to meet needs
Availability of courses
Flexibility of terms and/or agreements
Purchase experience
Repeat purchase experience
Provision of refreshments
Provision of sustenance (on applicable courses)

5. Compared to the alternative services available on the market, how do you rate David Watson Transport Training?

6. Will you continue using David Watson Transport Training in future?

If no, why not?   

7. Would you recommend David Watson Transport Training to your friends or affiliates?

8. What is the most convenient way for you to purchase services from David Watson Transport Training?

If other, please specify:   

9. Did you experience any problems using David Watson Transport Training?

If you did, what kind of problems? (If no go to 12.)

10. About how long did it take to get the problem resolved?

11. Were you satisfied with the resolution of the problem?

If no, why not?   

12. Is there anything we could undertake to increase your level of satisfaction with David Watson Transport Training?

13. How satisfied are you with David Watson Transport Training sales people in the following areas:

Knowledge and competence
Managing your needs/requests
Response time
Professionalism
Courtesy/friendliness
Willingness to help
Overall performance

14. How often do our company's representatives contact you:

15. What could we do to improve our customer service?

16. How satisfied are you with David Watson Transport Instructors in the following areas:

Knowledge and competence
Managing your needs/requests
Standard of Training Venue
Instructor Appearance
Professionalism
Courtesy/friendliness
Willingness to help
Overall performance

17. If you have any additional comments or wishes in regard with David Watson Transport services, please share them:

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  • A division of

    David Watson Transport
  • David Watson Transport Ltd
    Earls Colne Business Park Earls Colne
    Colchester, Essex CO6 2NS

    Registered in England No. 6748238
  • T: 01787 221046
    F: 01787 224919
    E: email